Terms of Service

Welcome to our Terms of Service! This document outlines the terms under which Nierop Computer Vision offers its services. By engaging with our services, you agree to these terms.

Software and Consulting Services

Our company specializes in delivering software and consulting services for computer vision tasks. Before we accept any task, at least 50% of the agreed price must be paid in advance. The remaining 50% is due once the customer has completed testing and is satisfied with the service, which should be within 14 days of delivery.

Teaching Services

We also offer teaching services, which can be paid in full for one series (or semester) or per item to try if the lesson suits your needs. We assume customers will read the pre-requisites or requirements before starting lessons, which may include pre-installing software or possessing certain knowledge.

There is no refund for completed lessons. However, if a customer needs to cancel future lessons, refunds are possible minus any costs that our payment processors, Stripe or GiftUp, may charge.

Refunds and Cancellations

For software and consulting services, the initial 50% payment is non-refundable once work has begun. For teaching services, no refunds are offered for lessons already given, but future lessons can be canceled for a refund, subject to the deduction of any applicable processing fees.

Lesson Booking and Attendance

When booking a lesson, we understand that unforeseen circumstances can occur. We operate on a 'fair use' basis regarding unnotified absences. This means that, within reason, a missed lesson without prior notification is allowed a few times. If you miss a lesson, we will attempt to transfer your booking to another day, subject to availability and sufficient space. This flexibility is offered to accommodate genuine mistakes and unexpected situations. However, continuous unnotified absences may result in restrictions on booking flexibility.

Language Proficiency and Time Zone Awareness

Our lessons are conducted in English. Therefore, it is essential that you have a sufficient understanding of English to follow the lessons effectively. By enrolling in our courses, you affirm that your level of English allows you to comprehend and engage with the course material.

Given the global nature of our student base, it is also vital that you are aware of the time zone differences between your location and the scheduled lesson times, which are printed using your local browsers time. The emails that are sent when the booked lessons are confirmed, are sent using UTC times suitable for each students local calendar. Though, we recommend verifying these times.

Student Conduct and Participation

We value a positive and productive learning environment for all our students. To maintain this atmosphere, we expect all participants to adhere to the following guidelines for conduct during lessons:

• Respectful Interaction: Treat the instructor and fellow students with respect. Disruptive behavior, harassment, or any form of discrimination will not be tolerated.
• Constructive Participation: We encourage active participation and questions. However, please be mindful not to monopolize the lesson or prevent others from participating. Everyone should have an equal opportunity to engage and learn.
• Preparedness: Arrive at lessons prepared and on time. Ensure you have completed any required pre-lesson activities or readings to make the most of our time together.

Failure to adhere to these guidelines may result in a warning, and continued disruptive behavior could lead to removal from the course without a refund. This policy is in place to ensure a welcoming and effective learning environment for everyone.

Lesson Punch Cards

Our lesson punch cards offer a convenient way for students to pre-purchase lessons and manage their learning schedule flexibly. The following terms apply to the purchase and use of lesson punch cards:

• Purchase Value: Each punch card is loaded with a value of e.g. €400, which can be applied towards booking individual lessons. The cost of each lesson will decrement the card’s remaining value accordingly.
• Trial lesson, trial lessons or single purchased items, are 10% higher in price compared to the regular price
• Expiration: Punch cards are valid for 6 months from the date of purchase. Unused balances will expire after this period and cannot be refunded or transferred.
• Refunds and Cancellations: Unused punch card balances may be refunded within 30 days of purchase, minus a processing fee of €20. Lessons canceled with at least 48 hours notice will not result in a deduction from the card (this, will be upped again). Cancellations made less than 48 hours before the scheduled lesson time will be charged as usual.
• Transferability: Punch cards are transferable to other students. But we need to be notified if you transfer your punchard to somebody else

Additional Recommendations

As a single company managing a worldwide student base, our teacher(s) capacity to offer personalized rescheduling options is limited. I strongly encourage all students to:

• Ensure their technology setup meets the course requirements well in advance of the scheduled lesson.
• Verify their internet connection's stability to prevent disruptions during lessons.
• Ensure good student behavior during lessons
• Ensure correct installation Discord software or using it with a browser
• Communicate any potential scheduling conflicts as soon as possible to allow for adjustments.

Payment Processors

We work with Stripe and GiftUp to process payments. These services have their own terms and policies, which we encourage you to review.

Final agreement

By using our services, you agree to these Terms of Service. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of these changes.