Welcome to our Terms of Service! This document outlines the terms under which Nierop Computer Vision offers its services. By engaging with our services, you agree to these terms.
Our company specializes in delivering software and consulting services for computer vision tasks. Before we accept any task, at least 50% of the agreed price must be paid in advance. The remaining 50% is due once the customer has completed testing and is satisfied with the service, which should be within 14 days of delivery.
We also offer teaching services, which can be paid in full for one series (or semester) or per item to try if the lesson suits your needs. We assume customers will read the pre-requisites or requirements before starting lessons, which may include pre-installing software or possessing certain knowledge.
There is no refund for completed lessons. However, if a customer needs to cancel future lessons, refunds are possible minus any costs that our payment processors, Stripe or GiftUp, may charge.
For software and consulting services, the initial 50% payment is non-refundable once work has begun. For teaching services, no refunds are offered for lessons already given, but future lessons can be canceled for a refund, subject to the deduction of any applicable processing fees.
When booking a lesson, we understand that unforeseen circumstances can occur. We operate on a 'fair use' basis regarding unnotified absences. This means that, within reason, a missed lesson without prior notification is allowed a few times. If you miss a lesson, we will attempt to transfer your booking to another day, subject to availability and sufficient space. This flexibility is offered to accommodate genuine mistakes and unexpected situations. However, continuous unnotified absences may result in restrictions on booking flexibility.
Our lessons are conducted in English. Therefore, it is essential that you have a sufficient understanding of English to follow the lessons effectively. By enrolling in our courses, you affirm that your level of English allows you to comprehend and engage with the course material.
Given the global nature of our student base, it is also vital that you are aware of the time zone differences between your location and the scheduled lesson times, which are printed using your local browsers time. The emails that are sent when the booked lessons are confirmed, are sent using UTC times suitable for each students local calendar. Though, we recommend verifying these times.
We value a positive and productive learning environment for all our students. To maintain this atmosphere, we expect all participants to adhere to the following guidelines for conduct during lessons:
Failure to adhere to these guidelines may result in a warning, and continued disruptive behavior could lead to removal from the course without a refund. This policy is in place to ensure a welcoming and effective learning environment for everyone.
Our lesson punch cards offer a convenient way for students to pre-purchase lessons and manage their learning schedule flexibly. The following terms apply to the purchase and use of lesson punch cards:
As a single company managing a worldwide student base, our teacher(s) capacity to offer personalized rescheduling options is limited. I strongly encourage all students to:
We work with Stripe and GiftUp to process payments. These services have their own terms and policies, which we encourage you to review.
By using our services, you agree to these Terms of Service. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of these changes.
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